Privacy and cookies

We, Learn Solutions Ltd trading as TLC Education Group, are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.

The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

(a)   To register you with our website and to administer it.

(b)   For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.


Cookies

There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. You can read more about the types of cookies set here.


Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.


General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

TLC Education Group
2 Ducketts Wharf
South Street
Bishop’s Stortford
CM23 3AR

Cookies, your privacy, and how we use them

A cookie is a tiny data file, which is stored on your computer within the web browser, when certain web pages are visited. A cookie does not contain or collect information in isolation, but when read by a server via a web browser; it can give information to facilitate a more user friendly service such as detecting errors. A cookie will not harm your computer and no personally identifiable information is stored from the use of this site.

To use our website and TLC LIVE fully, you will need to have cookies enabled. If you do not wish to enable cookies, you can still browse the site; however certain features of the site may be limited and you will not be able to log in to TLC LIVE. Most web browsers have cookies automatically enabled by default.

This information is outlined as part of our efforts to comply with recent legislation and to ensure that we are open, honest and clear about user privacy.


How we use cookies

You may notice the presence of different types of cookies generated on your visit to our website and while using TLC LIVE. We use two types of cookies:

  • Session cookies, which are automatically deleted after every visit.
  • Persistent cookies that will remain in place during multiple visits to the site.

Session cookies

These enable you to perform essential functions on the site, such as remembering a repeat form field item within a browsing session. In addition, they help by limiting the need to transfer information across the Internet. They are not stored on your computer and will expire when you terminate your browser session.


Persistent cookies

These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, a record can be taken of specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path taken through the site. By monitoring this information we’re able to make improvements to the site, including the fixing of errors and the enhancement of content.

Both of these are also used during the login procedure for TLC LIVE.


Managing cookies

This varies from browser to browser but, generally, you will have a tools or preferences menu option. Within this there is usually a privacy option on which you can disable or enable cookies.

Please note that requetsing a trial lesson, taking an assessment or booking a course of lessons on our TLC LIVE programme is an implied consent for us to use our required cookies on your computer. None of these cookies collect personal data but are a requirement for you to participate fully in our lessons.