Alternative provision

Frequently asked questions


What qualifications do TLC LIVE tutors have?

All of our UK based tutors are fully qualified to teach and have classroom teaching experience. We ensure all tutors have Qualified Teaching Status (QTS) and are PGCE qualified with an accompanying Bachelor Degree. They are also all DBS checked as standard.

Who are TLC LIVE tutors?

All our UK based tutors are fully qualified to teach and have classroom teaching experience. We ensure all tutors have Qualified Teaching Status (QTS) and are PGCE qualified with an accompanying Bachelor Degree. They are also all DBS checked on joining the company and every 3 years. We carefully monitor each teacher to ensure that students are receiving the highest quality instruction. New teachers are observed and evaluated. In addition, students are asked to feedback at the end of each session in regards to the quality of the tuition. Thinking of becoming a Tutor for TLC LIVE? Find out more about working with us here.

How will the tutors know the student’s academic level?

Before we set up the first lesson, we will require the school to brief us on the student’s academic progress. We will then get the student to complete a free assessment which helps the tutors identify the student’s skill gaps.

What feedback will we get on our students?

Answer here...


Can I cancel a session?

All lessons can be cancelled or rearranged with 36 hours notice. This gives you the freedom to use TLC LIVE as and when you need it whether one off revision sessions or regular lessons for the student.

Can I reschedule students lessons?

Any lesson that needs to be cancelled or rearranged can be done so with 36 hours notice. Whether this is to change a student's timetable permanently or simply for a one off lesson, we can support to make sure the lessons are running at a time that best suits the needs of the student.

TLC LIVE Technical

System requirements – What do I need to access TLC LIVE?

All you need is a modern PC with the following: • Windows (Vista, 7 or 8) or Apple OS, with relevant updates and service packs installed •Headset with working microphone •Broadband internet connection, we recommend hardwired, not WiFi. •A web browser (Internet Explorer, Chrome, Firefox, Safari, Opera are all supported but we strongly recommend Firefox or Chrome) • Up to date installations of Flash and Java • Cookies and javascript must be enabled

TLC LIVE Sessions

Will the student be speaking to a real person?

Yes, they will! All our online lessons are held in real time with a live tutor that the student can hear and speak to.

How long does each session last?

60 minutes

At what time are the sessions?

Lessons can run anytime to suit the organisation, whether that’s from school, from home, during the day or in an evening. TLC LIVE also run lots of lessons over holidays as targeted revision or catch up sessions.

What subjects and levels does TLC LIVE cover?

TLC LIVE provide lessons up to GCSE level across core subjects and humanities. Lessons can also run for EAL students.

Is the tutoring based on the student’s needs?

Yes! This is the whole point of TLC LIVE. The tutor will identify the student’s learning needs and skill gaps and build an individual learning plan around these requirements.

How often will students have tutoring sessions?

As often as required.

Do you give homework?

No. TLC LIVE lessons are structured in order to maximise learning and filling missing gaps in the time available. A positive dialogue between TLC LIVE and the school can allow for collaborative working and allow the schools work to be integrated into TLC LIVE lesson plans.

Do students have tailored lesson plans?

Yes, every student is given their own individual learning plan. After the initial assessment, we put a plan together that deals with the skill gaps identified. The plan will be adjusted as other areas of required academic focus come to light.

What learning content will the student be using?

We have our own bespoke educational content that we update on a daily basis. For example, we ensure that our English activities always related to topical issues and events, which helps inspire our reluctant writers!

Is TLC LIVE ‘one-to-one’?

During each session, a student works one-on-one with a qualified tutor who presents and tests new skills. There may be up to two other students, in separate break out rooms, who are taught by the same tutor during the same session. However, each student works on his/her own lessons, and students can’t interact with each other.

What are the advantages of online tuition over face to face tuition?

1. A wider pool of teachers to choose from across the UK 2. The convenience of being tutored from home or at school 3. Fast referral speed; tuition can normally start within 12 hours 4. Comfortable and engaging environment for students who may be reluctant or axious

How does TLC LIVE monitor student progress?

Tutors work with students in real time, guiding students through new skills or reviewing skills the students may have forgotten. As students work on lessons to demonstrate understanding, and eventually mastery, of these skills, tutors will monitor their progress. Tutors leave feedback after each lesson providing information on the students’ performance and progress. Parents can log on to our website and check the feedback left by the tutor.