About us

Frequently Asked Questions

TLC LIVE Sessions

Lessons can run whenever suits you, 7 days a week.

TLC LIVE provide lessons up to GCSE level across core subjects and humanities. Lessons can also run for EAL students.

Yes! This is the whole point of TLC LIVE. The tutor will identify the student’s learning needs and skill gaps and build an individual learning plan around these requirements.

As often as you like! But we need to teach a student on at least a weekly basis in order to make a difference.

No. Pupils receive plenty of homework from schools. We prefer learning to take place during the session.

We have our own targeted educational content that we update on a daily basis. For example, we ensure that our English activities always related to topical issues and events, which helps inspire our reluctant writers!

During each session, a student works one-on-one with a qualified tutor who presents and tests new skills. There may be up to two other students, in separate break out rooms, who are taught by the same tutor during the same session. However, each student works on his/her own lessons, and students can’t interact with each other.

The teacher and the student will be able to talk to each other in real time in the TLC LIVE virtual classroom where they can communicate with each other whilst using the TLC educational content.

  1. A wider pool of teachers to choose from across the UK
  2. The convenience of being tutored from home or at school
  3. Building a student’s confidence using technology as a new way to learn

Yes, we can definitely help! We believe that confidence and learning are closely linked. Everything we say and do is very positive and builds self-esteem.

Tutors work with students in real time, guiding students through new skills or reviewing skills the students may have forgotten. As students work on lessons to demonstrate understanding, and eventually mastery, of these skills, tutors will monitor their progress.

Tutors leave feedback after each lesson providing information on the students’ performance and progress. Parents can log on to our website and check the feedback left by the tutor.

This is something that TLC LIVE takes very seriously. All our tutors are thoroughly reviewed with enhanced external DBS, verification of ID status, references, qualifications and experience. Read more on our Safeguarding page.


All of our UK based tutors are fully qualified to teach and have classroom teaching experience. We ensure all tutors have Qualified Teaching Status (QTS) and are PGCE qualified with an accompanying Bachelor Degree. They are also all DBS checked as standard.

We carefully monitor each teacher to ensure that students are receiving the highest quality instruction. New teachers are observed and evaluated. In addition, students are asked to feedback at the end of each session.

How well do the tutors know the national curriculum? All TLC LIVE tutors must have previous experience in teaching the national curriculum and are further supported by our curriculum team who keep them up to date with the latest guidance.

Currently we only use UK based tutors as they’re familiar with the national curriculum and meet the national standard qualification requirements for teaching.

Yes, they will! All our online lessons are held in real time with a live tutor that the student can hear and speak to.

Before we set up the first lesson, we get the student to complete an assessment which helps the tutors identify the student’s learning ability and skill gaps.

The lesson will still run with a cover tutor. As our teachers complete lesson plans and progress reports for each lesson, we’re able to ensure your student doesn’t miss out and retains lesson continuity.

Available 24 hours after each lesson, the teacher completes a feedback report showing the students attendance, engagement and areas covered. Any written work completed by the student is included in the feedback and is marked by the teacher.

On request we can provide a summary report, condensing all the feedback reports into an easy to print A4 page per subject, giving overall attendance, academic progress as well as the students feedback on their lessons.


All lessons can be cancelled or rearranged with 24 hours notice. This gives you the freedom to use TLC LIVE as and when you need it whether one-off revision sessions or regular lessons for the student.

Any lesson that needs to be cancelled or rearranged can be done so with 24 hours notice. Whether this is to change a student’s timetable permanently or simply for a one off lesson, we can support to make sure the lessons are running at a time that best suits the needs of the student.

TLC LIVE Technical

All you need is a modern PC with the following:

  • Windows (Vista, 7 or 8) or Apple OS, with relevant updates and service packs installed
  • Headset with working microphone
  • Broadband internet connection, we recommend hardwired, not WiFi
  • A web browser (Internet Explorer, Chrome, Firefox, Safari, Opera are all supported but we strongly recommend Firefox or Chrome)
  • Cookies must be enabled