Internal and external oversight
Reviews continue throughout a teacher’s time with TLC LIVE, as active teaching staff are formally observed at least twice a year. Last academic year, TLC LIVE’s curriculum team observed over 5,500 hours of lessons.
Observations – as well as feedback from both students and staff – are discussed in regular line management meetings. We also run regular refresher training courses for tutors to ensure consistency of delivery and share best practice.
Customers can also raise concerns at any time if they are not confident in one of our tutors. Any concerns will result in offering additional training for the staff member partnered with a more intensive observation schedule.
TLC LIVE is currently an NTP partner and has been since its inception in November 2020. To maintain this relationship, we are also subject to external quality assurance processes. It is currently run by NTP’s quality assurance partner, Tribal.