Our Privacy Policy

How we keep your information safe

Introduction

Welcome to the Learn Solutions Limited’s privacy notice. You may also know us as TLC LIVE, which is the name we trade under when providing online tutoring and online schooling.

Learn Solutions Limited respects your privacy and is committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website or use our services, and tells you about your privacy rights and how the law protects you.

Important Information and Who We Are

Controller: Learn Solutions Limited trading as TLC LIVE is the controller and responsible for your personal data.

Contact Details – Data Protection Officer (DPO):

  • Email: dpo@tlclive.com
  • Address: 2 Ducketts Wharf, South Street, Bishop’s Stortford, Herts CM23 3AR

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO.

The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data, including:

  • Identity & Contact Data: Name, address, phone number, email, parent/guardian details.
  • Financial Data: Bank/payment details.
  • Transaction Data: Payments and bookings.
  • Technical Data: IP address, browser, login data, and cookies.
  • Usage Data: Information about how you use our website and services.
  • Profile & Marketing Data: Preferences, feedback, surveys.
  • Student Data: Lesson reports, assessments, SEND information, safeguarding information, exam entry details, and lesson recordings.

We also process special category data where necessary (e.g. SEND, safeguarding, ethnicity, health), under lawful bases such as legal obligation, safeguarding duties, or explicit consent.

How We Collect Data

  • Direct interactions: forms, enquiries, trial bookings, job applications.
  • From schools and local authorities.
  • Automatically: cookies, analytics, usage logs.
  • From service providers (e.g. payment processors).

How We Use Your Data

We will use your personal data:

  • To provide tutoring and schooling services.
  • To manage bookings, payments, and communications.
  • For safeguarding and child protection.
  • To comply with legal or regulatory obligations.
  • To improve our website and services.
  • For relevant marketing (with the right to opt out).

We may also use AI tools (such as the TLC LIVE AI Tutor) to support learning and administration, but automated decisions will never replace human judgement in matters affecting students.

We record all lessons for safeguarding and quality assurance. These recordings are not shared for playback with students, parents, or tutors. However, you have the right to request access to your personal data within a recording under data protection law. In such cases, TLC LIVE may provide a copy or transcript, subject to safeguarding considerations and the protection of other individuals’ rights.

 

International Transfers

Some HR, IT, and administrative services may involve transferring data outside the UK. Where data is transferred to the USA, this is safeguarded under the UK Extension to the EU–US Data Privacy Framework (DPF).

Data Security

We apply technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure.

Data Retention

We only keep personal data for as long as necessary. Key periods include:

  • Employee records: up to 6 years after employment ends.
  • Student lesson data: 2 years after last booking (name retained for 7 years).
  • Carer details: deleted at end of booking.
  • Finance records: 6 years.
    For further details, see our Data Retention Policy.

Your Rights

You have the right to:

  • Access your personal data.
  • Request correction or erasure.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time.

To exercise your rights, contact our DPO at dpo@tlclive.com.

We aim to respond to all legitimate requests within one month.

Cookies

We use session and persistent cookies to support functionality and improve services. Some cookies are essential for lessons to run. For more information, see our Cookie Policy.